Legal

Terms of Service

1. Acceptance of Terms

By accessing and using Alpine Systems' services ("Services"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Services.

2. Description of Services

Alpine Systems ("Alpine," "we," "us") provides custom software development services, AI-powered business tools, intelligence products, AI training programs, and related communication services including SMS/text messaging and voice calling operated by our AI executive assistant. Our Services are designed for businesses and professionals.

3. User Responsibilities

When using our Services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Use our Services only for lawful purposes
• Not interfere with the proper operation of our Services

4. Communication Consent

By providing your phone number and engaging with Alpine Systems through any channel (website form, email, phone, SMS, or messaging platforms), you consent to receive communications from us related to your inquiry or our business relationship. This may include SMS/text messages, phone calls, and messages from our AI assistant. You may opt out of SMS communications at any time by replying STOP. See our SMS Messaging Policy below for full details.

5. Intellectual Property

Custom software built for you becomes your property upon full payment. Alpine retains rights to underlying frameworks, blueprints, and reusable components that power our development process.

6. Payment Terms

Monthly subscription fees are billed in advance. Custom development projects may require deposits as specified in individual agreements. All fees are non-refundable unless otherwise stated.

7. Service Availability

We strive to maintain high availability of our hosted applications. However, we do not guarantee uninterrupted service and are not liable for any downtime or service interruptions.

8. Limitation of Liability

Alpine's liability is limited to the amount paid for Services in the preceding 12 months. We are not liable for indirect, incidental, or consequential damages.

9. Termination

Either party may terminate services with 30 days written notice. Upon termination, you will receive your data and application code as specified in your service agreement.

Privacy Policy

1. Information We Collect

We collect information you provide directly, including:

• Contact information (name, email address, phone number)
• Business information relevant to your software or service requirements
• Communication records, including SMS messages, phone calls, and support interactions
• Usage data from applications we host for you

2. How We Use Your Information

We use collected information to:

• Provide and improve our Services
• Communicate with you about your projects, appointments, and inquiries
• Send transactional messages such as appointment confirmations, project updates, and service notifications via SMS, email, or other channels
• Respond to your inquiries and support requests

3. Information Sharing and Third Parties

We do not sell, share, or disclose your personal information — including your mobile phone number and any data collected as part of SMS or text message opt-in — to third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We may share information only with:

• Service providers who assist in delivering our Services (e.g., hosting, communications infrastructure) under strict data protection agreements
• Professional advisors as required for business operations
• Law enforcement when required by applicable law

4. Mobile and SMS Data

When you provide your mobile phone number and consent to receive SMS messages from Alpine Systems, the following applies:

• Your mobile phone number is collected solely for the purpose of sending you transactional messages related to your business relationship with Alpine Systems
• Your mobile opt-in data and consent information will not be sold, rented, or shared with any third parties or affiliates for their own marketing purposes
• Message history and phone numbers are retained only as long as necessary to maintain the business relationship and comply with legal requirements
• You may revoke consent at any time by replying STOP to any message

5. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure hosting on US-based infrastructure, and access controls. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our Services and comply with legal obligations. Upon account termination, we will delete or anonymize your data within 90 days.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Opt out of SMS messaging at any time by replying STOP

8. Cookies

We use essential cookies to operate our Services. We may also use analytics cookies to understand how our Services are used. You can control cookie preferences through your browser settings.

9. Contact Us

For privacy-related inquiries, contact us at help@thealpinesystem.com or through the contact form on our website.

SMS Messaging Policy

1. Program Description

Alpine Systems sends SMS/text messages to clients and business contacts for transactional and operational purposes. Messages are sent by our AI executive assistant, Alec Pine, on behalf of Alpine Systems founder Andrew Phillips. Messages include appointment confirmations, meeting reminders, project updates, document delivery notifications, and follow-up communications related to active business engagements.

2. Consent and Opt-In

By providing your mobile phone number to Alpine Systems via our website contact form, email, phone conversation, or messaging platform, and by engaging in a business relationship with us, you consent to receive transactional SMS messages from Alpine Systems related to that business relationship. Consent is not required as a condition of purchasing any goods or services. Message frequency varies based on your engagement with our Services.

3. Message Frequency

Message frequency varies. You may receive up to 10 messages per month depending on the nature of your engagement. Messages are transactional (appointment reminders, project updates, follow-ups) and are not marketing or promotional in nature.

4. Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message from Alpine Systems. After opting out, you will receive a single confirmation message and no further SMS messages will be sent. You may opt back in at any time by replying START or by contacting us directly.

5. Help

For help with SMS messaging, reply HELP to any message, or contact us at help@thealpinesystem.com.

6. Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details about your text messaging plan.

7. Privacy

Your mobile phone number and SMS opt-in data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. For full details, see our Privacy Policy above.

8. Supported Carriers

Messages are sent via standard SMS and are supported by all major US carriers including AT&T, T-Mobile, Verizon, and others. Alpine Systems is not responsible for delayed or undelivered messages caused by carrier issues.